Services for the Printing Ink Industry

Expertise and Response

No printing ink manufacturer understands the importance of individual customer requirements and technical service better than Shackell Edwards®. The sales team, backed by a distribution network and technical support facilities, ensures a prompt delivery and advice service second to none. This includes:

• Trained staff on the sales order desk
• The National technical support team, working closely with sales

Quality

As the countries oldest ink maker since 1786 we have a commitment to product quality and consistency which we deliver through:

• Technical advice and support to finger-print presses to achieve ISO 12647/2
• Complete press room pre-trial audits - including press types, water quality, substrates used and types of work being printed. This ensures the correct ink and fount selection tailored to individual customer requirements
• Preventative maintenance - through ongoing regular technical visits and chemistry audits to ensure water treatment and fount parameters remain within specification, ensuring optimum product performance and consistency
• Full laboratory testing facilities for testing both inks and paper to ensure correct ink selection for individual / problematic substrates

Advice and Helpline

The print industry is deadline driven so as with our ability to offer rapid product delivery, equally our support is on-hand around the clock supported by:

• A Telephone Helpline - over the phone technical support if needed in emergencies - free advice on certain projects, such as reducing / eliminating IPA
• Continual product development to ensure we remain at the forefront of new technologies and the latest high speed printing machinery